“We stand behind our product as the highest quality available on the market. If you are not satisfied with your purchase, you can return it for a full refund or store credit.”
At Ground Up Motors – SS396.com we understand mistakes happen, that’s why we make all efforts to provide one of the easiest return policies in our industry. Products may be returned for a full refund, credit, or exchange within 30 days of receipt, provided that the product is in its original shipping condition and has not been modified, altered, painted, installed, or damaged. Products returned after 30 days can only be returned for exchange, store credit, or refund check. All returns after 30 days are subject to a 25% restocking fee. After 90 days, returned items are no longer accepted. The customer is responsible for shipping charges on returned merchandise unless otherwise indicated by Ground Up Motors – SS396.com.
How Do I Return An Item?
To initiate a return, exchange, refund, or cancellation request please contact our Sales & Customer Support team.
As long as the product is not modified, altered, painted, installed, damaged, or disassembled from the original shipping condition you can send it back within 90 days of receipt.
All returns should be mailed back via Ground Services to the following address:
Ground Up Motors
ATT: Returns Dept.
2 Commerce Blvd
Palm Coast, FL 32164
Any packages sent to our old location – 91 Great Hill Rd. Naugatuck, CT 06770 – Will be returned to the sender at their expense.
Can I Return A Product That Was Purchased Over 30 Days Ago?
Products can be returned after 30 days as long as the product is not modified, altered, painted, installed, damaged, or disassembled from the original shipping condition. Products returned after 30 days may only be eligible for store credit, exchange, or refund check. All returns are subject to a 25% restocking fee after 30 days.
How Do I Get A Return Label?
The customer is responsible for paying freight on all returning packages unless an item is defective, damaged, or shipped incorrectly. Customers have 3 days per our policies to report any missing or damaged product(s). Please contact our Customer Support team if you feel a return label should be provided for your return.
Are There Any Items That Are Non-Returnable?
Yes, literature, CDs, videos, printed materials, stencil and stripe kits, electrical parts, gauges, wiring harnesses, switches, parts marked as clearance, and all special order and colored products are non-returnable. Refer to our Special Order, Colored, and Non-Returnable Product Policy here.
If one of the items you are trying to return is listed below please contact Customer Support prior to sending item(s) back.
- Colored Products
- Tires
- Electrical Products
- Special Order Items (Not sure? Call our Support Team to find out)
- Paint
- Stencils and/or Stripe Kits
How Long Do Refunds Take To Process?
Refunds are only processed after the returning items have been delivered to Ground Up Motors and inspected by our Returns & Exchanges Department. After processing your return we will initiate the refund process. Please note that once the refund process has been initiated the time for your funds to be available depends solely on your financial institution.
If there are any issues with processing your refund our Customer Service team will contact you directly.
How Long Do Exchanges Take?
Exchanges are only processed after the returning items have been delivered to Ground Up Motors and inspected by our Returns & Exchanges Department. In the event of a price variance or availability with the requested exchanged products, additional costs will be settled by the original payment method. Should any complications arise during this process, our team will promptly reach out to the customer for resolution.
Additional Return Policies:
Ground Up Motors – SS396.com always recommends professional installation on all our products. Any item which has been altered, painted, installed, or deemed non-resalable by Ground Up, Inc. will be returned to the customer at the customer’s expense. Ground Up Motors – SS396.com is not responsible or liable for labor fees associated with the installation, removal, modification, or repair of any product purchased regardless of the circumstances. Ground Up Motors – SS396.com is not responsible for any damages or discoloration incurred in relation to chemical products including cleaners, waxes, polishes, paints, etc.
Tips For Returning Packages
- All items must be returned in the original product packaging to avoid a re-packaging fee.
- DO NOT write or place shipping labels on any of the product packaging.
- Properly package the item(s) being returned to avoid any shipping issues, we recommend taking a picture of the product before packing. Damages in shipment will be at the returner’s expense.
- We recommend that you use a traceable Ground Shipping Service(e.g. UPS or the U.S. Postal Service-insured mail), so you can track your shipment back to us for a truly flawless return.
