Returns & Exchanges

“We stand behind our product as the highest quality available on the market. If you are not satisfied with your purchase, you can return it for a full refund or store credit.”

At Ground Up Motors – SS396.com we understand mistakes happen, that’s why we make all efforts to provide one of the easiest return policies in our industry. Purchases can be returned to us by mail within 30 days as long as the product hasn’t been modified, altered, painted, installed, damaged, or disassembled. Please note that shipping charges on your original order will not be refunded unless the package was incorrectly shipped or you received damaged or defective merchandise.

How Do I Return An Item?

As long as the product is not modified, altered, painted, installed, damaged, or disassembled from the original shipping condition you can send it back within 30 days of receipt for a full refund, credit, or exchange. Please contact our customer service department or email info@ss396.com for a return merchandise authorization number (RMA).

All authorized returns should be mailed back via Ground Services to the following address:

Ground Up Motors
ATT: Returns Dept.
2 Commerce Blvd
Palm Coast, FL 32164

Any packages sent to our old location – 91 Great Hill Rd. Naugatuck, CT 06770 – Will be returned to the sender at their expense.

Can I Return A Product That Was Purchased Over 30 Days Ago?

Products can be returned after 30 days as long as the product is not modified, altered, painted, installed, damaged, or disassembled from the original shipping condition. Products returned after 30 days may only be eligible for store credit. All returns are subject to a 25% restocking fee after 30 days.

Can I Send An Item Back Without An RMA Number?

Ground Up Motors – SS396.com will accept returned goods without prior authorization, however, any items sent back without an RMA number will be subject to a 25% restocking fee without notice.

How Do I Get A Return Label?

The customer is responsible for paying freight on all returning packages unless an item is defective, damaged, or shipped incorrectly. Customers have 3 days per our policies to report any missing or damaged product(s).

Are There Any Items That Are Non-Returnable?

Yes, literature, CDs, videos, printed materials, stencil kits, stripes, electrical parts, gauges, wiring harnesses, switches, and all special order products are non-returnable. Refer to our Special Order, Colored, and Non-Returnable Product Policy here.

Are There Any Items That Are Non-Returnable?

Due to multiple manufacturers of products Ground Up Motors – ss396.com provides, color variations may occur. Slight color variations are common especially amongst interior products and do not constitute a defect. These products are not eligible for return for this reason.

If exact color matching on interior items is a concern, we recommend ordering black and color matching using interior paint or dyes. Returns on colored interior items will be subject to a restocking fee.

How Long Do Refunds Take To Process?

Refunds are only processed after the returning items have been delivered to Ground Up Motors and inspected by our Returns & Exchanges Department. After processing your return we will initiate the refund process. Please note that once the refund process has been initiated the time for your funds to be available depends solely on your financial institution.

If there are any issues with processing your refund our Customer Service team will contact you directly.

How Long Do Exchanges Take?

Exchanges are only processed after the returning items have been delivered to Ground Up Motors and inspected by our Returns & Exchanges Department. After the refund department has inspected the items we will send out the requested exchange part. If there is a price difference in products a customer service representative will reach out to you to acquire the additional payment for the requested part.

Additional Return Policies:

Ground Up Motors – SS396.com always recommends professional installation on all our products. Any item which has been altered, painted, installed, or deemed non-resalable by Ground Up, Inc. will be returned to the customer at the customer’s expense. Ground Up Motors – SS396.com is not responsible or liable for labor fees associated with the installation, removal, modification, or repair of any product purchased regardless of the circumstances. Ground Up Motors – SS396.com is not responsible for any damages or discoloration incurred in relation to chemical products including cleaners, waxes, polishes, paints, etc.

Tips For Returning Packages

All items must be returned in the original product packaging to avoid a re-packaging fee.
DO NOT write the RMA number or place shipping labels on any of the product packaging.
Any items sent back without an RMA number or prior authorization will be subject to a 25% restocking fee without notice.
Any products sent back 30 days after the original delivery date will be subject to a 25% restocking fee without notice.
Ensure the RMA number is clearly visible on the outside of the shipping carton to avoid processing delays.
Properly package the item(s) being returned to avoid any shipping issues, we recommend taking a picture of the product before packing. Damages in shipment will be at the returner’s expense.
We recommend that you use a traceable Ground Shipping Service(e.g. UPS or the U.S. Postal Service-insured mail), so you can track your shipment back to us for a truly flawless return.